Back to School NSW Vouchers Terms and Conditions

About the vouchers
The Premier's Back to School NSW Vouchers program helps families pay for school supplies.
Parents, guardians, carers or students can apply for 3 x $50 vouchers, totalling $150 for each eligible student.
The vouchers can be used towards the cost of school uniforms, shoes, bags, textbooks and stationery at registered businesses before 30 June 2023.

Eligibility
You can apply for the vouchers if you're a caregiver of a student, who is:

• a NSW resident

• enrolled to attend school in 2023 (from kindergarten to year 12), including students who are: home-schooled or enrolled in year 10 or year 12 equivalent qualifications at TAFE NSW.

Students can apply on their own behalf if they meet the eligibility criteria and have their own Medicare card.

How to apply
Apply online at MyServiceNSW.

Voucher rules

You can use each voucher:

• once (if the cost is less than the voucher amount, the remaining balance is given up and cannot be used)

• on its own or combined with other vouchers for the same purchase, even where the vouchers are issued for different students

• on eligible expenses on or before the expiry date.

Vouchers cannot be:

• used to pay for anything other than an eligible expense

• transferred to another person

• redeemed as a gift, tip or donation to a registered business

• exchanged for cash, a gift voucher or a credit note from the registered business

• donated to charity

• pooled together with vouchers from other programs such as Active Kids, or Creative Kids vouchers.

Can I return the products I have purchased with my Back to School NSW voucher?
If your online order was completely purchased using a Back to School NSW voucher, a credit note will be issued to the value of the items returned. Any voucher amount that was forfeited at the time of checkout will not be included in the refund. Please see Kookaburra’s return policy for more information.

Can I order non-eligible products?
Eligible and non-eligible products can be purchased in the same transaction but the Back to School NSW vouchers can only be applied against the eligible products in your transaction. Additional payment will be required to purchase any non-eligible products in your cart.

Can I use my Back to School NSW voucher for Freight?
Back to School NSW vouchers cannot be used to pay for the shipping of your online order. The voucher is only able to be applied to eligible products. This is a NSW government policy that applies to all online retailers.

Can I use multiple vouchers?
Multiple vouchers can be redeemed in the one transaction. There is no limit on the amount of vouchers you can use in one transaction, up to the total amount of vouchers you have been given by the NSW government. You are able to use multiple vouchers even in cases where the vouchers have been issued for different children.

Can I use my Back to School NSW voucher in multiple transactions?
No, when using one of your vouchers, if your total order of eligible products does not meet or exceed the amount totalled on your vouchers, you will forfeit the remaining balance of the voucher. For example, if the transaction is $45.00 and you are using one voucher, the remaining $5.00 is forfeited.