Customers spoke, we listened
We are investing $2.5 million in technology to deliver greater efficiencies, higher outputs, and improvements to the customer experience into its operations, ahead of the 2021 school year.
Having seen steady growth over the last few years, the 2019/20 year saw fantastic support for Kookaburra’s products and services which translated into a sharp increase in ordering, which meant that our team needed to rethink how we gain efficiencies for our customers.
The result, after a long consultation period with many solution providers, will be a reconfigured Distribution Centre with the installation of a conveying system that manages the flow of orders within the Distribution Centre from picking, sorting and packing of products using a platform to fulfil customer orders.
“A bumper year of orders, in particular our popular back to school student packs, made us realise that to continue to grow and to better serve our customers, new systems were needed,” CEO Justin Bielefeld said.
“Our new layout and the installation of improved technology will give us the ability to double our current deliverable capacity in a single shift.”
“The result is a quicker turnaround for customers, increased volume and a decrease in the chance for human error – it’s a win for everyone.”
The new system features a single item sorting system that can pick/pack any of Kookaburra’s range of products to create a fully customisable pack labelled with all of its contents.
General Manager Chris Kelly said the automated solution reduces the burden of error that staff used to face, meaning less stress for them and better outcomes for customers.
“The system has multiple quality control points,” Chris said. “The first is the scanning technology, where the system matches the SKU code to the required SKU specified on the order and sends it to a sorting/packing location and adds the item to the order.”
“The second is the weight check that happens when the order is fulfilled. The weight of the packed order must marry up with the combined weight of the individual products it contains and sends it to a quality check point for review, before it’s packed onto a pallet ready to be dispatched.”
“The introduction of this technology demonstrates the commitment we have to continuously strive to improve quality, delivery, cost, and innovation. By achieving the above, we are looking to deliver the experience that our clients deserve when partnering with Kookaburra Educational Resources in helping realise life’s potential.”
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